Privacy Policy

Heidi Payne Health – Pharmacist | Diabetes Educator
Effective date: 25th May 2026

Our commitment to your privacy

At Heidi Payne Health, your privacy is important. We are committed to protecting your personal information and handling it responsibly and securely in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant health privacy legislation.

This Privacy Policy explains how we collect, use, store and disclose your personal and health information.

Who we are

Heidi Payne Health provides diabetes education and health services to support people living with diabetes and related health conditions.

Contact details:
Heidi Payne
Pharmacist | Diabetes Educator
Email: info@heidipaynehealth.com.au
Phone: 0409084235
Website: www.heidipaynehealth.com.au

Information we collect

We may collect personal and health information including:

Personal information

  • Name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Emergency contact details

  • Medicare details (if required)

  • Concession or pension card details (if applicable)

Health information

  • Medical history

  • Current diagnoses and health conditions

  • Diabetes history and management

  • Medications and allergies

  • Blood glucose records

  • Continuous Glucose Monitoring (CGM) data

  • Pathology results

  • Medical reports and referrals

  • Lifestyle information (diet, exercise, smoking, alcohol use)

  • Information from your healthcare providers

How we collect information

Information may be collected:

  • Directly from you during consultations

  • Through online booking forms and intake forms

  • Through email, phone calls or written communication

  • From your GP or other healthcare providers (with your consent)

  • Through My Health Record (where authorised and appropriate)

  • Through health management software systems used in our practice

Why we collect your information

We collect information to:

  • Provide diabetes education and healthcare services

  • Develop and review your care plan

  • Communicate with you regarding appointments and services

  • Coordinate care with your healthcare team

  • Maintain accurate clinical records

  • Meet legal and professional obligations

  • Improve our services and quality of care

Sharing your information

Your information will only be shared when:

  • You provide consent

  • It is necessary for your healthcare

  • Required by law

  • There is a serious risk to your health or safety or another person’s safety

Information may be shared with:

  • General practitioners

  • Specialists

  • Pharmacists

  • Allied health professionals

  • Hospitals and healthcare providers

  • Medicare or government agencies where required

Use of electronic systems and AI-assisted documentation

Heidi Payne Health may use secure electronic practice management systems and AI-assisted documentation tools to support clinical note-taking and record keeping.

These systems are used to improve accuracy and efficiency during consultations. Information processed through these systems is handled securely and in accordance with privacy requirements.

No consultation recordings or information will be used for marketing purposes.

Separate consent may be obtained for the use of AI-assisted documentation tools where required.

Storage and security of information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Measures may include:

  • Password-protected systems

  • Secure cloud-based healthcare software

  • Encryption where available

  • Restricted access to records

  • Secure disposal of information when no longer required

Accessing and correcting your information

You may request access to your personal information or request correction of inaccurate information.

Requests can be made in writing using the contact details above.

We may need to verify your identity before releasing information.

Website and online information

If you visit our website, information such as browser type, pages viewed and website usage data may be collected to improve website performance.

Cookies may be used to enhance your experience.

Retention of records

Health records are retained in accordance with legal and professional requirements under Australian law.

Complaints

If you have concerns about your privacy or how your information has been handled, please contact Heidi Payne Health first.

If you are not satisfied with the response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Phone: 1300 363 992
Website: www.oaic.gov.au

Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will be available on our website and upon request.

Last updated: 25th May 2026